Plan & Billing

Billing in Gridwork is per company. You pay a monthly fee for each company in your account, and everything is billed on one invoice. Payments run through Stripe, so your card details never touch Gridwork's servers.

You manage billing under Settings → Plan & Billing. Only account admins can set up or change billing.

How charging works

Create and configure as many companies as you need. You aren't charged the moment you add one. Instead, billing runs on the calendar month: on the 1st of each month you're charged for the companies in your account. A company you add mid-month is free for the rest of that month and joins the bill on the next 1st.

When you first set up billing, you add a payment method and the subscription starts in a trial state until the 1st. No charge happens until then, so there's no upfront cost for the partial first month.

Until you add a payment method, your account is in a grace period. Companies stay fully usable, and a banner shows the date by which you need to add payment (the upcoming 1st). If that date passes without a payment method, the company workspace is paused until you add one. Settings stays reachable so you can fix it.

Setting up billing

Create at least one company first. Then open the pricing page and click Subscribe on your plan. Gridwork asks for your billing details (billing email, company name, address, and tax ID where required) in a short form, saves them to your Stripe billing profile, and then opens Stripe's secure checkout with the correct tax already calculated. You add your payment method there.

After that, you don't repeat checkout. Adding or removing a company adjusts the quantity on your subscription automatically, and the change shows up on your next invoice.

Managing billing

Once billing is active, the tab shows your status, how many companies you're billed for, and your next charge date. Manage billing opens the Stripe customer portal, where you can update your card, change billing details, and download invoices.

When a payment fails

If a monthly payment fails, your company workspace is paused: a banner and a paywall ask you to update your payment method, and Stripe retries automatically for a few days. Settings stays reachable. Use Update payment method to fix the card in the portal, and access returns once payment goes through. If you cancel, the same paused state applies until you reactivate.

Email notifications

Account admins receive two transactional billing emails:

• Payment failed. Sent once when Stripe first marks your payment overdue. Includes a link back to Settings → Plan & Billing.
• Grace period ending. Sent about three days before your grace deadline if you have not added a payment method yet.

Both go to every member of the account who can manage account settings. They are transactional and cannot be unsubscribed from while billing is active.

Frequently asked

How much does a company cost? The monthly per-company price is shown at checkout and in your Stripe invoices.

What if I delete a company mid-month? The quantity drops, so your next invoice is lower. There's no partial refund for the current month.

What is the billing email used for? It is the address Stripe puts on your invoices and payment receipts. It is prefilled with your saved billing email, or your login email the first time you subscribe, and you can change it in the form before checkout. You can also update it later in the Stripe customer portal.

Do you store my card? No. Stripe stores and processes payment data. We keep only your subscription status and a customer reference.

What happens to billing when I delete my account? Deleting an account cancels the subscription and removes the Stripe customer. Invoice records are kept by Stripe for the legally required retention period.